Yes, the ceramic cup is completely dishwasher-safe. Just remove the candle and let it cool before washing.

Yes, it's safe - but like any product that uses an open flame, it is important to take care, specially around kids. It is advisable to pick the cup using the handle as it might get warm during use and keep it on a flat, heat resistant surface.

You can email us at meltmomentsinfo@gmail.com
where our customer service team will be happy to help you with whatever you
need!

Yes, we ship to all countries worldwide.

We ship from Germany.

As we aim to process orders as fast as possible, you must request any
changes/cancellations within 12 hours of ordering. All requests after this time
will be denied. Your order can be returned for a full refund after it is
received.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process
orders between Monday and Friday. Orders will be processed within 1-3 business
days from the order date and shipped the next day after the processing day.
Please note that we don't ship on weekends.

Due to high demand, orders may take between 2-4 weeks to arrive.

If you don't receive your order within 30 days after shipping, you are eligible
for a full refund.

The prices displayed on our site are tax-free, which means you may be
liable to pay for duties and taxes once you receive your order. Import taxes,
duties and related customs fees may be charged once your order arrives to its
final destination, which are determined by your local customs office. Payment
of these charges and taxes are your responsibility and will not be covered by
us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Please contact us at meltmomentsinfo@gmail.com

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all
related references upon receiving your package. We will do our very best to
resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

We offer a 30-day return policy on all items. Products must be in their original condition.

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.